1. The kinds of personal information that Click Access collects and holds.

In order for Click Access to provide services to you, we will need to collect from you, and hold, some personal information about you. That information may include your name, your address, your telephone numbers, including your mobile number, email addresses, bank account or credit card details, and password details for accessing Click Access services. You may also choose to provide similar details to your authorised representative, such as another family member. You must ensure that you have obtained the consent of such persons to us collecting and holding their personal information.

If you are unwilling to provide us with some details, we may not be able to supply you with a service that you wish to acquire. It is not possible to acquire services from Click Access under a pseudonym.

2. How Click Access collects and holds personal information.

Click Access collects personal information about you when you apply for a service either over the telephone, through an online process, or through completion of a form with a Click Access company representative directly when you require assistance with service provisioning or fault management. Click Access may also collect personal information about you in accordance with its obligations under the data retention provisions of the Telecommunications (Interception and Access) Act 1979. The personal information will be held in secure electronic databases. Click Access will use reasonable endeavours to ensure that the personal information is accessible only to appropriately qualified staff.

3. The purposes for which Click Access collects, holds, uses and discloses personal information.

Click Access will only use your personal information for the following purposes:

• verify your identity;
• to provide and develop the services that you require;
• to administer and manage those services including charging, billing, obtaining payment, fault management, complaint handling and debt collection;
• to communicate with you directly, via email, phone, SMS and by other means of communication about service usage, service charges, events, marketing material, Click Access products and services, complaint and fault management, and other ways the service provided to you could be improved;
• to conduct appropriate checks for credit worthiness and for fraud;
• as required or authorised by law (including under the Telecommunications (Interception and Access) Act 1979 and the Telecommunications Act 1997;
• as required by or in accordance with any mandatory industry code or standard registered under the Telecommunications Act 1997; and
• to comply with requests for information issued to Click Access by agencies and courts that are entitled to obtain the information under Australian law.
• The above uses may require disclosure of the personal information to third parties including:
• to service providers who provide services to us, such as providers of telecommunications services;
• to credit reporting agencies;
• to third parties where you have given consent to the disclosure; and
• to government, law enforcement and national security agencies and regulatory bodies where this is necessary for us to comply with our legal obligations.

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​If you do not wish to receive marketing material from Click Access about Click Access events, products and services, you may send an email with your full name and customer ID to optout@clickaccess.com.au and Click Access will not send to you any communications about such products and services. If you have more than one Customer ID, you must provide all of them.

4. How you may access personal information and seek the correction of such information.

We will take all reasonable steps to ensure that your personal information which we collect, use or disclose is accurate, complete and up-to-date. If you wish to access the information we hold about you, please contact us by the following method:

(a) Send an email to our privacy compliance officer (see contact details below) and we will respond to you within a maximum of 30 days. A handling fee may be payable so that we can obtain the information you require.

(b) In writing to our postal address (see details below).

By using either of these correspondence methods, we will respond to you within a maximum of 30 days. A handling fee may be payable so that we can obtain the information you require.

5. How you may complain about a breach of privacy.

If you have any complaints about our privacy practices or would like further information, please contact our Privacy Compliance Officer. Click Access’ general complaint handling policy is also applicable for complaints about privacy and sets out an external body which can handle a complaint if you remain dissatisfied (see our Complaints Process).

Privacy Officer

Click Access’ privacy officer can be contacted in the following ways –
Mail – PO Box 1255, Buderim QLD 4556
Email – privacy@clickaccess.com.au

Policy Updates

Click Access is continuously improving and enhancing its products and services to its clients and we may update this policy from time to time. Any changes to this policy will be updated on this page.