Building and sustaining a business starts with better communication.
Microsoft Teams powers hybrid and remote working to enable collaboration. Now, with Unite Calling, you can leverage the world’s leading productivity cloud software Microsoft 365 and transform Microsoft Teams App into a complete unified communications hub for meeting, messaging, and business calling.
Unite Calling is a Microsoft Teams App that enables you to set up and manage a Teams phone system (also known as direct routing) for your business.
It’s a fast, simple and risk-free way to migrate your office phone services into Microsoft Teams.
In addition to the Teams app, your staff can make and receive calls from devices certified for use with Teams, including:
Create a seamless and professional caller experience with enterprise features like music or messages on hold, auto-attendant and call queues.
Keep your team productive everywhere.
Hybrid workers are able to make and receive calls from their usual work number, access business voicemails and dial into voice or video conferences – all from home or the office.
Make it easy for your reception staff to manage shared lines and direct incoming calls.
Your front office and back office teams are all connected with handsets, headsets and phone system features that make call handling a breeze.
Keep your team connected, even when out of the office.
Mobile employees, like sales reps or delivery drivers, can easily make and receive calls through their work number using the Teams app on their mobile, tablet or laptop.
Direct routing works by using a Session Border Controller (SBC), a piece of software that sits at the border between two networks.
This allows the secure transfer of data between a public and private network.
Unite Calling takes advantage of this technology to allow Public Switched Telephone Network (PSTN) calls to be made and received through Microsoft Teams.
Direct routing allows you to connect the Public Switched Telephone Network (PSTN) to Microsoft Teams, allowing you to make and receive calls entirely through Teams.
This allows you to unify your communications all within Microsoft Teams, bringing voice calling, video calling and chat into one application.
With Unite Calling, setting up direct routing is easy and automated.
Unite Calling is highly automated, removing the need for Powershell and manual configuration, allowing deployment in as little as 15 minutes.
A Microsoft calling plan is a way to access the PSTN managed entirely by Microsoft.
This option can be expensive, only available in certain regions and it can be difficult to keep your phone numbers.
Direct routing allows you to directly connect to a voice service provider.
This means you can take more control of how your organisation connects to the PSTN, including porting your numbers and having more control over rate plans.
Yes!
Unite Calling supports number porting, so you can keep all your phone numbers while using Teams. Customers and staff members won't need to update their contact records at all.
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