The purpose of our fair use policy is to ensure that our customers responsibly access our services to assist us to deliver high quality, safe and secure services to you and our other customers.  To achieve this, our fair use policy sets out your responsibilities when using our services and the consequences if use our services in an unreasonable way.

We may immediately suspend, cancel or restrict the supply of our services to you, if you use the service, or if any person who accesses your service uses the service, in any way which breaches this Fair Use Policy.

Prohibited Use

You, and any person who accesses your service, must not use, or attempt to use, the service:

• For illegal purposes or practices.
• For any purpose if we advised you that such purpose was prohibited in your application or the relevant Critical Information Summary.
• In any way which damages or interferes (or threatens to damage or interfere) with the operation of a service or with the efficiency of our network or a supplier’s network (including as a result of attempts by you to increase the capacity or performance of your system or your equipment).
• In any way which makes it unsafe or which may damage any property or injure or kill any person.
• To transmit, publish or communicate any material or engage in any conduct which is defamatory, abusive, menacing or harassing.
• To engage in abusive behaviour toward our staff.
• To make inappropriate contact with children or minors.
• To access, store, reproduce, distribute, publish or commercially exploit any information or material of any kind that infringes any copyright, patent, trademark, design or other intellectual property right.
• To send, relay or distribute any electronic data, the contents or properties of which have been maniupulated for the purpose of maliciously or illegally impersonating or obscuring the original source of that data.
• To access, monitor, use or control any other person’s equipment, systems, networks or data or to otherwise probe, scan or test the vulnerability of any other person’s equipment, networks, systems or data, without that person’s consent.
• To access, or attempt to access, the accounts or private information of others, or to penetrate, or attempt to penetrate, ours or a third party’s security measures, computer hardware or software, electronic communications system or telecommunications system, whether or not the intrusion results in the corruption or loss of data. This does not include conducting network security testing specifically requested by the owner of the targeted network or system
• To use or distribute software such as password guessing programs, keyboard loggers, viruses or trojans with the intent of compromising the security of any network or system.
• To engage in any unreasonable activity which impairs the ability of other people or systems, to use our services or the internet. This includes any malicious activity resulting in an adverse effect such as denial of service attacks against another network host or individual user, flooding of a network, overloading a service, and attempts to harm a system or network.
• To access, store, reproduce, distribute or publish any content which is prohibited or unlawful under any Commonwealth, State or Territory law or classification system, or to provide unrestricted access to and use of material that is unsuitable for minors.
• To send, allow to be sent, or assist in the sending of spam, or otherwise breach the Spam Act 2003 or any regulations made under the Spam Act 2003.
• In a way that a reasonable person would not regard as ordinary.
• Use the service for re-supply to another person.
• Use the service to make international calls without paying appropriate call charges by dialing certain access numbers.
• Use the service to disguise the origin of a use or communication.

Our Rights and Breach of this Fair Use Policy

We reserve the right to apply this Fair Use Policy at our discretion and on a case-by-case basis.

Policy Updates

Click Access is continuously improving and enhancing its products and services to its clients and we may update this policy from time to time. Any changes to this policy will be updated on this page on the Click Access website.